We Respect Your Privacy

Tommy Tucker Trestles respects the privacy of all our clients and business contacts, and is committed to safeguarding the personal information which you provide us. Also, Tommy Tucker Trestles is subject to the requirements of the National Privacy Principles which are contained in the Privacy Act 1988 (the Privacy Act).

How is personal information collected?

Tommy Tucker Trestles offers the opportunity to purchase, build, maintain and progress admin roles to all levels of skill for Tommy Tucker Trestles clients.

Online registrations for members, via our website; and the provision of a shopping cart, updated information, is all designed to channel contact.

These sales channels use different ways to collect personal information about Tommy Tucker Trestles customers. Generally, the personal information is collected directly from you. The shopping cart allows you to make a purchase, when you register as a Tommy Tucker Trestles member through our website or when you have other business with us.

What personal information does Tommy Tucker Trestles collect and why?

The types of personal information we collect will vary depending on your registration and explorations with Tommy Tucker Trestles and the products, services and benefits we provide to you.

If you register with Tommy Tucker Trestles or visit our website, the personal information we collect may include:

Your name, address and other contact details (like your telephone number); Your email address; Your date of birth; Transaction details relating to your purchase from us (e.g. credit card details) and, we may collect and use personal information about customers and Tommy Tucker Trestles members to provide a range of products and services. The main reasons we collect this information is to process and fulfil your registration and purchase, to contact you if there is an event or offer cancellation or change in other details for an event.

We may also collect personal information to assist in identifying ways in which we can provide you with a better service, or enhance your experience of our website and mobile site.

How is personal information used and disclosed?

Tommy Tucker Trestles uses of your personal information may include:

To process and administer your dealings with us as a customer or as a Tommy Tucker Trestles member; To provide you with the products and services you have requested from us;

As detailed above, to contact you if there is an event cancellation or change in event details and to enhance your experience when using our website; and Disclosure to and use by third party contractors and service providers to help us operate our business or provide a service to you. Tommy Tucker Trestles may disclose your personal information to third party contractors and service providers who help us operate our computer systems, provide us with fraud prevention services, send out our mail/email and clean collected data and who perform data analysis to group demographic attributes of individuals, such as "genres of likely interest".

Tommy Tucker Trestles may disclose your personal information in certain limited circumstances as follows:

To third party contractors and service providers as detailed above;

Tommy Tucker Trestles may disclose your personal information to these entities for the purposes of, for example, ensuring that information collected is accurate, complete and up-to-date, producing anonymised and aggregated information for the benefit of Tommy Tucker Trestles and enabling us to better understand and meet your needs and interests.

Where Tommy Tucker Trestles makes such disclosures, we take reasonable steps to require these organisations to agree to comply with the National Privacy Principles. Otherwise, Tommy Tucker Trestles will only disclose personal information if this is required by law, permitted under the Privacy Act or where we have your consent to do so.

Sometimes Tommy Tucker Trestles extracts information from our collected records to produce aggregated data. This aggregated data does not identify individuals. Tommy Tucker Trestles uses the aggregated data for research purposes and may share the data with third parties.

Security of personal information

Tommy Tucker Trestles protects the personal information it collects in a secure database, in proprietary data format, which can only be read using proprietary tools. In storing your information, we have taken a number of steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Data collected online is stored in a Microsoft SQL database, a protected, secure data centre that is unreachable by the internet. Tommy Tucker Trestles encrypts data sent from your computer to our systems during internet transactions. Tommy Tucker Trestles also employs firewalls, intrusion detection systems and virus scanning tools to protect against unauthorised persons and viruses from entering our systems. Tommy Tucker Trestles staff are required, as a condition of their deployment, to treat personal information held by Tommy Tucker Trestles as confidential, and to maintain the confidentiality of that personal information. They also are required to sign a confidentiality contract. They are also required to use a sign in and password when accessing Tommy Tucker Trestles systems.

Non-customer information

Sometimes Tommy Tucker Trestles needs to collect personal information about individuals who are not customers. This will usually arise where we collect the name and business contact details of a person who is the contact in a government agency or company with whom we deal. Tommy Tucker Trestles policy is to only use personal information collected from non-customers for the main business purpose for which it was collected.

Access and correction

Under the Privacy Act, you have a right to seek access to information which Tommy Tucker Trestles holds about you. You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date. If you are a Tommy Tucker Trestles member, you are able to access or correct your personal information by logging onto our website (www.tommytuckertrestles.com.au). If you are not a Tommy Tucker Trestles member, you may access the information that Tommy Tucker Trestles has collected about you by placing your request in writing and sending it to us using the contact details below. Please include your phone number and enclose a copy of a form of identification such as a current driver's licence or passport with your request. Tommy Tucker Trestles policy is to consider any requests for access or correction within 21 days of receipt.

Trans border data flows

Some of Tommy Tucker Trestles third party contractors and service providers may perform certain services overseas. Tommy Tucker Trestles takes reasonable steps to ensure that all personal information is handled in a manner that is consistent with the National Privacy Principles.

Online privacy issues

To the extent that this Privacy Policy applies to online privacy issues, it is to be read as forming part of the Terms of Use for our website. Generally, Tommy Tucker Trestles will handle personal information collected online consistently with the way that it handles personal information collected offline. Other matters specific to Tommy Tucker Trestles handling of personal information online are set out below.

Cookies

For each visitor to our website, our server automatically recognises and stores the visitor's domain name. In addition, our website uses cookies. To enhance your experience when using our website, these cookies may automatically collect information from you such as your postcode, preferences, region and sign in username. If you use the 'Remember Me' feature during the Tommy Tucker Trestles 'sign in' process, the cookies will also store your sign in details. Our website and mobile site may also carry third party cookies, which automatically collect anonymous information from you, such as your demographics and interests. This information may be disclosed to third parties for the purpose of providing you, and others, with a more targeted advertising experience both on and off the Tommy Tucker Trestles website. Most web browsers are set by default to accept cookies. However, if you do not wish to receive any cookies you may set your browser to either prompt or refuse cookies. Note that rejecting cookies will disable your browser from purchasing registration from our website. We also use cookies for tracking the statistics of our website. This allows us to better understand our users and improve the layout and functionality of our website. This tracking is conducted in such a way to ensure the anonymity of visitors.

Provision of online customer data to venue operators and to promoters. As set out above, unless you tell us otherwise by using the contact details at the end of this Privacy Policy, Tommy Tucker Trestles may disclose your personal information to the venue operators and to promoters of events for which you purchase tickets. Tommy Tucker Trestles discloses your personal information to these organisations for operational purposes and also because from time to time they may choose to provide you with information about their future events by ordinary post. You will also be asked at the time of booking tickets on the website/mobile site if you would like to receive marketing and promotional material about future events from these organisations (venue operators and promoters) via email. You may change your preference to receive email marketing at any time directly with the organisations which have obtained your information. If you do not have their details, you can contact Tommy Tucker Trestles Privacy Officer directly (details below).

Tommy Tucker Trestles special offers and third party offers

If you consent to receiving Tommy Tucker Trestles special offers, Tommy Tucker Trestles may use your personal information to provide special offers from third parties. Where such special offers are sent to you, they will be sent by Tommy Tucker Trestles and may be co-branded with the third party. You may opt out from receiving Tommy Tucker Trestles special offers at any time by logging onto the Tommy Tucker Trestles website and updating your preferences.

Social Media

Our website may contain links to online forums. Think carefully before you post or publish any personal information in these forums as it will be publicly available. We do not use personal information in social media.

Third Party Advertisements Online

To try and bring you offers that are of interest to you, Tommy Tucker Trestles has relationships with other companies that we allow to place advertisements on our web pages. If you visit our website, ad serving companies may collect information such as your domain type, your IP address and clickstream information. For further information about this, we suggest you refer to the privacy policies of Omniture (www.omniture.com), Double Click (www.doubleclick.net) and Nielsen/Net Ratings (www.netratings.com).

Secure Online Transactions

If you make a purchase through our website, we process your credit/debit card details securely over the Internet using an accredited internet payment security system. With the combination of DigiCert SSL encryption on our website and a secure browser at your end, we take all reasonable measures to ensure that your credit/debit card and personal information are protected when you purchase online. We also recommend that you take appropriate security precautions when accessing the internet via public Wi-Fi networks or shared computers.

Links to other websites

Sometimes our website contains links to third party websites, for your convenience and information. When you access a non-Tommy Tucker Trestles website, please understand that Tommy Tucker Trestles is not responsible for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit.

Additional privacy information and how to contact Tommy Tucker Trestles

Tommy Tucker Trestles will make this policy available to anyone who requests it. For further information about privacy issues and the protection of privacy visit the Australian Information Commissioner's website at www.asic.gov.au. If you feel that Tommy Tucker Trestles is not complying with this Privacy Policy, or if you have other privacy concerns, please contact Tommy Tucker Trestles by using the following contact details: by e-mail at [email protected]

By letter to 8-10 Kenway Drive, Underwood Australia 4119